Support
How can we help?
Critical outages are handled around the clock. Everything else is answered as quickly as we can — usually within a few hours.
Open a ticket
Best for account, billing or server issues. We reply by email.
Open ticketDiscord
Quick questions, community help and announcements.
Join DiscordGeneral questions: contact@vollzette.com. Sales: sales@vollzette.com.
Send emailSystem status
Live uptime and incident updates for every location.
View statusBefore you ask
Common questions
How fast is my server ready?
Usually within a minute of payment. Billing talks to the panel directly, so your server is created automatically and you get an email with your login.
Can I upgrade or downgrade later?
Yes. From your service page in billing, pick a bigger or smaller plan. Upgrades apply straight away and you only pay the prorated difference for the rest of the period.
Do I need any technical knowledge?
No. Your server is installed and started for you, and the panel has one-click versions, plugins and mods for popular games. If you get stuck, open a ticket or ask on Discord.
Do I get full access to files and mods?
Yes. You get the control panel with console, file manager, SFTP, backups, scheduled tasks and databases. Install any mods, plugins or modpacks you like.
Which payment methods do you accept?
Card (including Apple Pay and Google Pay), PayPal, crypto, SEPA bank transfer or account credit. Top up credit once and your renewals are paid from your balance automatically.
Is there a refund policy?
Yes. First purchases can be refunded within seven days. See the Terms of Service for the details.
What happens if I forget to pay a renewal?
You get a reminder before the due date and another if it's missed. Servers are suspended a few days after the due date and come back online automatically the moment you pay.
Can I move my existing server to Vollzette?
Yes. Upload your world, configs and mods with the file manager or SFTP. If you want a hand, open a ticket after ordering and we'll help you move it.